Contact HeroPDF

Need help with PDF conversion or have questions about our service? We're here to assist you.

Contact Information

Email Support

For all inquiries, support requests, and feedback:

We typically respond within 24-48 hours

Before Contacting Us

Check our About page for general information or the FAQ section below for common questions.

For privacy concerns or security-related matters, please also use support@heropdf.xyz.

Send Us an Email

Direct Email Contact

Click the button below to open your email client and send a message directly to our support team. This ensures your inquiry reaches us quickly and securely.

Opens your default email application. For all inquiries including support, privacy questions, and feedback.

What to Include

  • Your name and contact information
  • Clear description of your question or issue
  • For technical issues: browser and device information
  • For conversion problems: file type and size

Frequently Asked Questions

Find quick answers to common questions about HeroPDF

What file formats does HeroPDF support?

HeroPDF currently supports conversion from PDF to the following formats:

  • Word (.docx) - For editable documents
  • Text (.txt) - For plain text extraction
  • HTML - For web publishing

We're continuously working to add more formats based on user feedback.

Is HeroPDF really free to use?

Yes, HeroPDF is completely free to use. There are no hidden fees, no watermarks, and no registration required. We believe PDF conversion should be accessible to everyone.

Our service is supported through responsible advertising, not user payments.

How do you handle my uploaded files?

We take your privacy seriously. Here's how we handle your files:

  • Files are processed securely during conversion
  • All file transfers are encrypted with SSL/TLS
  • We have implemented systems to automatically delete files after conversion
  • We do not intentionally store your files permanently or share them with third parties

For more details, please see our Privacy Policy.

What's the maximum file size for conversion?

Currently, HeroPDF supports PDF files up to 50MB in size. This covers most common PDF documents including reports, articles, and standard documents.

If you have larger files, consider splitting them into smaller parts or compressing them before uploading.

How long does conversion take?

Conversion time depends on file size and complexity:

  • Small files (under 5MB): Usually 10-30 seconds
  • Medium files (5-20MB): Typically 30-60 seconds
  • Large files (20-50MB): May take 1-2 minutes

Our conversion engine is optimized for speed, and most conversions complete within a minute.

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